Green Bay Metro is committed to providing a public transportation system that can be used by all of our customers. We encourage individuals to take advantage of the independence and flexibility that is provided by our fixed route and paratransit service.
For more information on the features listed on this page, contact Metro’s customer service center at 920-448-3450 or by emailing Green Bay Metro.
Plan your trip on Green Bay Metro’s Trip Planner!
Automatic Bus Stop Announcements
All buses are equipped with Annunciator Technology that automatically announces the locations of major stops and intersections to help passengers orient themselves and prepare to get off the bus at the correct stop.
If you need further assistance finding your destination, ask your driver when boarding.
All fixed-route buses kneel to help accommodate passengers with limited mobility. This permits the front entry door to be lowered to a more convenient level for boarding.
Wheelchair Securement Areas
Seats in the front of fixed route buses are designed and designated to provide easy access for people with disabilities.
These seats fold up to create the securement area for passengers in wheelchairs. All Metro buses have two reserved areas with securement systems to provide a safe ride.
The Americans with Disabilities Act (ADA) of 1990 requires public transit agencies to provide paratransit service to persons with disabilities who cannot access the public transit system due to their disability.
Paratransit service complements the same area and hours of Green Bay Metro’s fixed-route system.
Riders must fill out an application and be an eligible registered paratransit rider to use this service. Green Bay Metro provides paratransit service for passengers unable to use fixed-route buses in accordance with the Americans with Disabilities Act.
Personal Care Assistants (PCA)
PCAs ride free on both paratransit and fixed-route service when accompanying an individual with a disability.
Persons wishing to request a reasonable modification of policies and practices, in accordance with 49 CFR Parts 27 and 37, should contact:
901 University Avenue
Green Bay, WI 54302
As according to the American with Disabilities Act (ADA), Green Bay Metro permits service animals to accompany individuals with disabilities on Green Bay Metro buses/facilities.
Service animals are animals that are individually trained to perform tasks for people with disabilities.
Riders who wish to have schedules or other Green Bay Metro information available in accessible formats, such as Braille, large format print or in an alternative language should contact Green Bay Metro’s Customer Service Center at 920-448-3450 or by emailing your request to Green Bay Metro.